Subscription, Billing & Cancellation Policy

Plans and billing cycle

Constro is currently offered on annual plans only (Starter, Pro, Ultra). Prices are shown on the Pricing page and are exclusive of applicable taxes (including GST). You will be billed in advance for the full annual term.

Payment

We accept UPI, credit and debit cards, net banking, and bank transfers. Payments are processed securely through Razorpay (or such other payment partner as we may use from time to time). You authorise us to charge the payment method you provide for the subscription fees and any applicable taxes.

Upgrades and plan changes

You may upgrade your plan at any time. When you upgrade, the remaining balance of your current plan is credited and you are charged the prorated amount for the new plan for the remainder of the billing period. Downgrades take effect at the end of the current annual term.

Cancellation

You may cancel your subscription at any time by contacting us at mail@kivotech.in or through the account settings (when available).

Cancellation stops automatic renewal. You will retain access to the paid features until the end of the current paid annual term. No further charges will be made after the term ends.

Refunds

Because Constro is a digital service and access is provided immediately upon payment:

• Fees already paid for the current annual term are generally non-refundable.
• We may, at our sole discretion, issue a prorated refund or credit in limited cases such as:
  • duplicate payment caused by a technical error, or
  • confirmed inability to access the service for a prolonged period due to a fault solely on our side that we cannot resolve.
• Any approved refund will be processed to the original payment method within 15–20 business days.

Non-payment and suspension

If a payment fails or remains outstanding, we may suspend access to paid features after reasonable notice. We will restore access once the outstanding amount is paid.

Taxes

You are responsible for any applicable taxes. Where required, we will charge GST and issue a tax invoice.

Changes to pricing

We may change plan prices from time to time. Price changes will not affect your current paid term; they will apply from the next renewal.

Contact for billing questions

Email: mail@kivotech.in — suggested subject line: “Billing / Cancellation request”.

This policy forms part of the Terms of Service.