Account & Data Deletion

How to request deletion

Email mail@kivotech.in from the email address on the account, with the subject “Account deletion request”. Tell us the name of your organization so we can find the account.

You do not need the app installed to make a request, and there is no charge.

If you also wish to cancel a paid subscription, mention that in the same email so we can process both requests together. Cancellation terms are set out in our Subscription, Billing & Cancellation Policy.

We verify that the request comes from the account holder before acting on it — deleting an account on someone else's say-so would be its own kind of data breach. If we cannot verify you from the email address alone, we will ask one or two questions before proceeding.

Who can delete what

Constro is used by organizations, so it is worth being precise about this.

• You, about yourself — you may ask us to delete your user account and the personal data attached to it: your name, email address, phone number, profile photo, login credentials, notification tokens, and your device and usage logs.
• Your organization's account owner — the business records your organization keeps in Constro (projects, contacts, invoices, attendance, stock, payments) belong to the organization rather than to you individually. Deleting all of it is a request only the account owner can make. If you are a user rather than the owner, we will delete your personal data and tell you to raise the rest with your organization.

What is deleted

• Your profile — name, email address, phone number, and profile photo.
• Your login credentials and any two-factor authentication secrets.
• Push notification tokens registered to your devices.
• Device and usage logs that identify you.
• On an account-owner request, the organization's business data and any documents and images uploaded to it.

What we keep, and why

A small amount of data outlives a deletion request, because the law requires it:

• Invoices, payments and tax records — retained for the statutory accounting and tax periods that apply to us in India. These are kept for compliance only and are not used to contact you or to build any profile.
• Records of the deletion request itself — so we can show the request was honoured.
• Data another organization holds about you — for example, if a construction firm recorded your attendance as a worker, that record belongs to their books. We will point you to them.

How long it takes

We acknowledge requests within 7 days and complete deletion within 90 days, then confirm in writing. Encrypted backups are purged on their normal rotation, which falls inside that window; until they do, the data is inert and is not restored into the live system.

Questions or complaints

If you are unhappy with how we handled a request, contact our Grievance Officer. See the Privacy Policy for their details and for your rights under India's Digital Personal Data Protection Act, 2023.